Delivery Information

 

Delivery Information and Refund Policy

The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life. During this time we are doing everything we possibly can to prevent disruptions in receiving mail. Due to the COVID-19 situation your item may take longer than the estimated delivery date as royal mail are under a heavy workload with reduced staff so they are dealing with a backlog of post. We will on our end dispatch your order on time and will do everything in our power to get to you as soon as possible however, as all deliveries are handled by shipping couriers (which is out of our control) all time frames below are rough estimates so your order may come later or earlier than expected.

For the latest updates by royal mail please visit www.royalmail.com/coronavirus. We hope you can understand during this difficult time and be patient as our courier is working hard to try and get your items to you.

Before placing your order, please ensure that you do understand that there may be delays at this moment in time, this is constantly changing so it is strongly recommended that you keep an eye out  for further updates by the courier services as well as updates by your countries government. In the event of a failed delivery, you will be refunded automatically once the courier returns your order back and it is received on our end. Please be patient.

Shipping processing time

All orders are processed within 1-3 working days of being received.If experiencing a high volume of orders it will be delayed and shipment may be delayed for a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipment of your order you will be contacted via email or telephone.

 

Shipping rates and delivery estimates

UK Standard delivery Tracked (aims to be delivered within 3-5) working days of being dispatched) 2nd Class Signed For – £3.99

UK Express delivery Tracked (aims to be delivered within 1-2 working days of being dispatched) 1st Class Signed For – £4.99

 

Standard International (Signed & Tracked) - Estimated delivery 3 - 17 days to allow more time due to coronavirus pandemic. 

Europe - 3 -5 working days 

Rest of the world 6-7 working days 

Please be aware that customs fees may apply. Unfortunately this is out of our control. 

 Returns/exchanges- There are no refunds or exchanges on products due to hygiene reasons. Refunds and exchanges can only be given if the product is faulty.